Privacy policy

Last updated: 13 May 2026

Who we are

CASCA is operated by Water-filled Glass LTD, 34 High Street, Aldridge, Walsall, England, WS9 8LZ. For privacy questions, contact brandon@waterfilledglass.com.

Personal information we collect

We may collect personal information when you use the website, contact us, request a trial, create or access an account, subscribe to CASCA, or communicate with us. This may include your name, email address, organisation, role, enquiry details, subscription status, billing contact information and support correspondence.

How we use personal information

We use personal information to respond to enquiries, arrange demonstrations or trials, provide access to CASCA, manage subscriptions and billing, provide support, improve the service, maintain security, and keep records needed for administration and legal obligations.

Payment and account providers

Payments and billing are handled through third-party payment infrastructure. We do not intentionally collect or store full payment card details on the CASCA marketing website. Where paid access is created, account information may be used to set up access to the CASCA application.

Project and assessment data

CASCA may process project assumptions, materials, assemblies, scenarios and output data entered into the application. This data is used to provide the assessment functionality, support users and maintain the service. Users should avoid entering confidential or regulated information unless they have permission to do so.

Cookies and similar technologies

The public website is intended to use essential cookies or similar technologies only where needed for site operation, security, account access or payment flow. If analytics or marketing cookies are added later, this policy should be updated and the appropriate consent approach should be implemented.

Who we share information with

We may share limited personal information with service providers that help operate CASCA, such as hosting, application access, email, payment, billing, support and security providers. We may also share information where required by law, regulation or a legitimate business administration need.

How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including account management, billing records, support, legal obligations and business records. Enquiry information may be retained where it is useful for follow-up or relationship management.

Your rights

Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. To make a request, contact brandon@waterfilledglass.com.

International services

Some service providers may process information outside the UK. Where this occurs, we expect appropriate safeguards to be used by those providers.

Changes to this policy

We may update this policy as CASCA develops, new services are added or legal requirements change. The latest version will be published on this page.